Terms & Conditions of Your Stay with CondoLux

 

Vacation Rental Policies at CondoLux

 

 

This document contains IMPORTANT information regarding your stay with us at CondoLux in North Myrtle Beach, SC.

No student rentals. Pets or Smoking not allowed in any of our units.


YOUR FINAL PAYMENT BALANCE IS DUE 30 DAYS PRIOR TO ARRIVAL. (For Canadian bank account funds, the payment must be received within 45 days of arrival.) You are responsible for final payment. You will not be reminded. Personal Check, Bank Check, Visa, Mastercard or Discover accepted. If the pending balance is NOT paid, the remaining balance will automatically be charged to the credit card we have on file.

Condo units or beach home properties may change due to circumstances beyond our control. We reserve the right to substitute other properties at no extra charge to the renter. No refunds when changes are made unless renter is placed in a lesser priced property. Condominiums and homes are privately owned and individually furnished.

What down payment do I need to reserve my condo?


Beach Homes/XL Condos
All Year - 30%
Condos
Summer $500 | Off-Season $300


A down payment is required to hold all reservations. For spring and fall reservations the down payment is $300. For reservations in June, July, & August the down payment is $500. Beach Home rentals require a minimum 30% down payment. This fee does apply to your total rental cost. If you are mailing a check, the payment must be received within seven (7) days of making the reservation. We will STILL need a credit card on file that will be charged if your down payment by check is not received. There will be a $30 charge for any returned check.

We accept Visa, Master Card, Amex and Discover. Interest earned on rental deposits will be retained the  rental management company.

  • We cannot hold any rental for more than 24 hours without a credit card on file.
  • We are not able to hold rentals during special deals or promotions.

The credit card and driver's license must be presented at check-in for verification and signature. An imprint of your card will be taken in case of damages to the rental unit or lost keys. An active credit card number (no debit or pre-paid cards) is required on all reservations, or a cash security deposit of $200 is required at check in.

It is the renter's responsibility to have adequate funds in their account during the time of deposit or final payment when paying by check or debit card. CondoLux will not be responsible for any overdraft fees from your bank or financial institution due to lack of funding. All cards are processed accordingly during the time of purchase.

IMPORTANT NOTE: We make every effort to ensure accuracy of rates displayed online and during a quote process. However, there are times that rates are innacurate due to clerical errors. We reserve the right to fix errors at any time once they have been brought to our attention. We cannot honor any rates with such errors.


What are the Check-In & Check-Out procedures?


Check-In Time Begins at:
3 p.m.
Check-Out Time
10 a.m.


Check in begins at 3 p.m. upon completion of housekeeping services. We cannot guarantee the 3 p.m. time, but you unit is usually ready by that time. Check-out is at 10 a.m. (your cooperation is appreciated.) There may be a full day charge for a late checkout. If arriving during normal office hours, please come to our office in North Myrtle Beach to check-in and pick up your keys. We provide a minimum of two keys for every unit. However, we do not provide any more than one key per bedroom per unit. For example, if you rent a 4-bedroom condo, you will receive a max of 4 keys.

The credit card and driver's license must be presented at check-in for verification and signature. An imprint of your card will be taken in case of damages to the rental unit or lost keys. An active credit card number (no debit or pre-paid cards) is required on all reservations, or a cash security deposit of $200 is required at check in.

It is the renter's responsibility to have adequate funds in their account during the time of deposit or final payment when paying by check or debit card. CondoLux will not be responsible for any overdraft fees from your bank or financial institution due to lack of funding. All cards are processed accordingly during the time of purchase.

Upon arriving at your unit, please inspect the unit for any problems and report them within 24 hours to the CondoLux office. It is the guest's responsibility to make us aware of any broken or missing items, as well as any damage to the unit within this time frame.

After Hours Check-In

A key box is located outside of the CondoLux office. If you are checking in after CondoLux business hours, one envelope will be left inside the key box with the primary guest's name on it. Rental balance must be paid in full 30 days prior to check-in for after-hours key pick up. Your key will not be in the box if the balance is not paid. Instructions on how to open the box will be located in your email confirmation Turn knob clockwise. Due to security reasons, we cannot leave your parking passes or pool passes inside your key pouch. YOU MUST come by the office the following business day to check in to receive these items. Upon arriving at your unit, please inspect the unit for any problems and report them within 24 hours to the CondoLux office. It is the guest's responsibility to make us aware of any broken or missing items, as well as any damage to the unit within this time frame.

DEPARTURE

Upon departure, please follow the "Departure Cleaning" information below. Return all keys to the CondoLux office. Please hand them to a staff member during checkout so we can confirm your departure.

If you are departing early (before normal office hours), please place the keys and pool tags on the right side of the key box outside the CondoLux office at 311 17th Avenue South in North Myrtle Beach.

Keys and pool tags are to be returned to our office, if not returned by 12 p.m. a $20 charge per key will be assessed or $5 per pool tag. Do NOT leave the keys or pool tags inside your room.

PLEASE NOTE: If you decide to check-out early during your stay, we do not provide refunds for the remaining days in your reservation.

What if I need to cancel?

If you do NOT purchase travel insurance: A full refund, less a $100 administrative fee, is given only if the property is re-rented and if the cancellation occurs more than 30 days prior to your arrival date. If the property is NOT re-rented, your money is forfeited.

Also, if you cancel with less than 30 days until your arrival date, all money is forfeited.

If you purchase travel insurance: CSA Travel Insurance provides insurance against certain types of emergency cancellations. For the most up-to-date coverage provided by CSA Travel Insurance, you may visit their website or contact them by phone at 866-999-4018. If you purchase the insurance and need to use it, your claim must be made through CSA, not through CondoLux.

TRAVEL INSURANCE

Travel Insurance is an easy way to protect your vacation from unforeseen circumstances such as hurricanes, sickness or injury, and delayed flights. It does NOT cover you if your cancellation is not an emergency.

We also offer a Security Deposit Protection Plan for $30, which covers you up to $3000 for accidental room damages during your stay. This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out.


VIEW THE PDF ABOUT WHY TO BUY - VIEW THE PDF OF DESCRIPTION OF COVERAGE

Note: CSA is a private insurance provider. All premiums paid are non-refundable and subject to CSA's refund policy.

What is the minimum age and pet policy?

CondoLux rents only to adults 24 years of age and older. CondoLux also reserves the right to refuse service to any guests. The owner sets the number of people a unit accommodates and this is the maximum allowed in that unit. Your cooperation is appreciated. Furnishings are not to be moved. There will be a $50 charge on any moved furniture.

We cannot guarantee bed sizes or quantities, as they are subject to change by the individual owner of the condo at any time.

NO ANIMALS are allowed in any of our units. Guest bringing animals into rental property will be assessed an additional $500 odor removal fee. We are not responsible for any on-site parking regulations, ie, security, towing, etc. and also not responsible for any lost or stolen items left in vehicles or units.

Departure Clean, Linen Rental & Maid Service

LINENS
Free sofa linens provided at office. Linen fees are required and included in your price. They are based on the number of bedrooms. 1br: $45, 2br: $55, 3br: $65, 4br: $75, 5br: $85, 6br: $95, 7br: $105, 8br: $125. Linens for the beds include sheets, pillow cases, blankets and comforters. We also provide washcloths and towels for the bathrooms, but not hand towels . Also, we do not provide kitchen towels or beach towels. Each unit has a starter of dish soap, toilet paper, garbage bags, and small hand soap. Linens are not to be used outside the unit. Damaged or lost linens will be charged accordingly.

DEPARTURE CLEANING MAID SERVICE
Departure clean is included in all weekly reservations. Condominiums that are left in excessively dirty condition can be assessed an additional $200 cleaning fee, which is determined by the housekeeping department. Renters are responsible for leaving kitchens in acceptably clean condition. All used kitchen items (ex. pots, pans, plate, utensils) must be placed in the dishwasher and turned on prior to departure.

MIDWEEK MAID SERVICE
We have midweek maid service available. This service includes: 1. Trash Removal 2. Replenish Towels and Wash Rags 3. Refill the Soaps and Toilet Paper 4. Make Beds

1 bed: $25, 2 Bed: $30, 3 Bed: $35, 4 Bed: $40, 5 Bed: $45, 6 Bed: $55, 7 Bed: $60, 8 Bed: $65

Appliance Repairs, Amenities & Maintenance Issues

Many of our units contain a variety of conveniences such as air conditioning, microwave, dishwasher, washer/dryer, refrigerator, hot tubs, pools and other amenities which receive an unusually high degree of use, especially during the summer season. Should any of these devices break down during your stay, please report it to our office and we will do our utmost to have it repaired as soon as possible.

All on-site amenities (like pools and elevators) are serviced by the on-site property management company. We will be happy to contact the management company for you to report any issues with amenities, but please note that CondoLux does NOT handle the upkeep of any onsite amenities. Unfortunately, we are unable to provide any refunds due to failure of appliances, hot tubs, pools, and other amenities during vacation. We do not provide iron and ironing board or hair dryers.

Parking Information

Guests MUST DISPLAY the parking tags given to them at the time of check-in.

Due to height restrictions and noise ordinances, campers, motor homes, roof-top canopies, RVs, motorcycles or custom high top vans are not allowed on all condo properties. Overflow parking is available at some resorts for busses or large vehicles. Please check with us ahead of time if you plan to bring more than two vehicles. Restrictions apply.

The CondoLux office parking lot is not an option for overflow parking or oversized vehicles. City parking is available for free of charge in North Myrtle Beach. All applicable rules and regulations are posted accordingly and are enforced by the city.